What is Cloudzy's Refund policy?

Cloudzy offers a 7-day money-back guarantee for new orders on the legacy VPS platform (support.cloudzy.com) and a 14-day money-back guarantee on the cloud platform (panel.cloudzy.com) for the remaining credits of the account. If you wish to cancel your server, you must open a ticket (here for legacy VPS platform / here for cloud platform) from your client area to request a 'Refund' during the mentioned timeframe after the purchase for each platform. This guarantee will apply to all new orders, even if you have had another service with us, and also, the legacy VPS platform (support.cloudzy.com) 7-day money-back guarantee covers %100 of the payment.

There is also a partial refund policy offered by Cloudzy on the legacy VPS platform (support.cloudzy.com), which covers a partial amount for orders that have at least one month left until the due date. The partial refund covers the unused period of time of the order, and the calculation will be done as follows:
The covered amount = Total paid amount - (the monthly price of the service x used months)

 

For the recurring payment and cancelation of your service, please check this link on the cancelation process.

In addition to the above link, please bear in mind that the payment subscriptions (in PayPal, Stripe, credit cards, etc) must be managed through the original account by the owner of the account since Cloudzy does not have control over the payment subscriptions created by the customers.

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