We get many tickets asking why the VPS is not provisioned yet. The answer to this question is when you pay by Bitcoin (or other AltCoins), as soon as the transaction gets confirmed by the blockchain network, the system automatically initiates your order (it usually takes 1 to 20 minutes). However, sometimes the blockchain network is bustling, or the transaction fee is very low, and the transaction may take longer. If a transaction does not get at least three confirmations in 8 hours, the transaction will be rejected and then you may need to contact with the payment processor for the refund procedure, and your order will also remain pending.
To avoid this problem, specify a higher rate for the fee and also pay the full required amount when you are about to pay by cryptocurrency, and also make sure to choose the correct coin while making the payment, and then your server will be installed after the 3rd confirmation.
If you want to check the payment status or if you have any problem with payment, please check directly with our gateway processor by going to:
https://www.coinpayments.net/supwiz-buyer
For more information, please take a look at:
https://bitcoin.org/en/how-it-works
- order activation, bitcoin, unpaid
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